Business, residents who are affected by the hourly internet failure in the subway

Albuquerque, NM -Thousands in the U -Bahn are still planted without Internet service. The crews are working on repairing a separate comcast glass fiber line and they work almost 24 hours of work.

“I haven't run out for so long since I lived here. It's over 24 hours,” said Chas Alonen.

“I'm frustrated. I am very frustrated. They promised that I would be back at three. Three o'clock is our check-in lesson, and nothing has been solved,” said Dr. Sharmin Dharas, Chief Experience Officer of the Hotel Zazz Experience.

On Tuesday, more than 15,000 people in Albuquerque were offline for more than 24 hours.

“Most we have ever been from some kind of internet has been Max for about two or three hours,” said Dharas.

Dharas said it was not just an inconvenience – her business, the Hotel Zazz, is based on the Internet.

“We have high -speed internet downloads and so that we can use our most important codes, we can write our guests an SMS and just everything is high -quality technology, including our Zima vine lounge,” she said.

A broken comcast glass fiber line at ELM and silver is the reason for the failure. New Mexico Gas Company officials admit that their crew has separated them while repairing a broken gas line that was separated from a “third -party” company. (Statements from both companies are below.)

“In the meantime, hotel guests from all over the world have a check here,” continued Dharas. “This week is said to be the highest occupancy for Albuquerque with many conferences and, as you know, summer festival and route 66 [Centennial kickoff]. “”

The failure also does not only affect companies.

“I work from home and have many teams calls zoom calls, and I have to do it through the hot spot what it doesn't really work because the signal is not good,” said Alonen.

Much of his house, such as certain lights and surveillance cameras, are also offline.

“It's just frustrating. You said you can get credits too,” he continued. “But you can't go through and try to get a service loan while still having no service.”

From Tuesday evening, more than 6,000 people had no internet, according to Comcast Xfinity's failure card.

Explanation of the New Mexico Gas Company:

“The crew members of the New Mexico Gas Company reacted on Monday evening via a natural gas lick near Elm & Silver in the southeast of Albuquerque.

We identified the leak and learned that after a third-party provider, it performed a hole for installing fiber optic lines and an underground gas line. As he reacted to the gas leak, NMGC hit the Internet line and damaged the Internet line.

In the early morning, NMGC completed repairs on the damaged gas line on Tuesday and then handed over the location to the Internet provider in order to make additional repairs to its infrastructure. “

Statement by XFinity:

“On Monday at 5:50 p.m. at Elm and Silver, a third party separated a comcast glass fiber line. The crews worked around the clock to repair them.”