Snowflake house owner calls news 2 after the roof licks a few months after the installation leak

Snow Camp, NC – Snowcap, NC – A homeowner in North Carolina says that he had spent months to fight a roofing company after a newly repeated metal roof of 20,000 US dollars used – until he finally received a refund with the help of the WFMY news 2 team.

Joe Price and his family have been living in their house in front of NC 87 for more than two decades. The estate recently needed a new roof. Price said they hired a roofer who gave them an estimate and completed the job within weeks.

But the problems started shortly after the first heavy rain.

“It was leaking, came in,” said Price.

The company was called back to close the roof again, but the second fix has the matter even worse.

“It was worse the second time than the first time,” he said.

The water dripped into the attic, and a third attempt at repair also failed. Then, said Price, the company no longer reacted.

“Then I called another company,” he said.

The second company properly repaired the roof – but calculated the price of $ 6,500. Then he turned to the team “2 Will” to get help.

Price said he had not planned to escalate the problem.

“I was hoping that I didn't have to include someone,” he said.

When the news team contacted the owner of the original roofing company, the owner claimed that he had not been informed about the ongoing problems. After the conversation, the company made the price of $ 6,500.

“I'm just glad that we got the money back with the repair,” said Price.

The case underlines how important it is to make the duty of care before the termination of a contractor.

Consumer representatives suggest:

✅ 1. Check the licensing and insurance

• Ask for evidence a valid license from a valid contractor (if your state demands this).
• Make sure you wear General liability insurance And Employee.
• This protects you from liability if a worker is violated or your property is damaged.

✅ 2. Get local references

• Choose a roofer with Local experience and positive Reviews of homeowners nearby.
• Local companies tend to honor guarantees and know the requirements of the regional code.

✅ 3 .. Receive several written estimates

• At least strive 3 estimates for comparison.
• Check every bid: Materials, work, cleanup and guarantee should be clearly written.

✅ 4. Understand the guarantee

• Ask for Manufacturer guarantees on materials (e.g. 25–50 years).
• Clarify Processing guarantee– This covers installation errors (often 1–10 years).

✅ 5. Avoid storm hunters

• Be careful with roofers who Go from door to door after a storm.
• Many are outside the city entrepreneurs who disappear after the job and do not leave any recourse when problems arise.

✅ 6. Never pay the full amount in advance

• It is normal to pay A Back (10-30%)But the rest should be due After a satisfactory completion.
• Use a check or credit card for a payment path – avoidance of cash offers.

• A reputable roofer should Put all the necessary permits And know the local building regulations.
• You can receive a fine if the correct permits are not submitted – do not let it go.

✅ 8. Check the manufacturer certifications

• Certifications of companies like GAF, Owens Corning or determined Show that a roofer meets high standards.
• You can also qualify for this for Extended guarantees.

✅ 9. Do not let yourself be put under pressure for a quick decision

• A good roofer will Give yourself time make a well -founded choice.
• High -pressure sales tactics are red flags.

✅ 10. Confirm cleaning and disposal

• Confirm that your contractor will bypass Distance from rubbleincluding old shingles and nails.
• Ask if you will use one Magnetic role Record stray nails.

• Check the Better Business Bureau (BBB) for complaints.
• Ask too See photos of the last work Or visit a nearby job.
• Make sure that Treaty A contains Timeline And What happens in the event of delays? (e.g. rain).