Ring says

The Amazon ownership of camera camera stars in Amazon dealt with widespread user concerns with regard to the potential non-authorized access to accounts after viral Tikok videos had triggered panic for customers who discovered suspicious registration activities of May 28, 2025.

The controversy began, as a ring user Tikotok to share screenshots that show several devices that have not been recognized, which apparently access their accounts on the same date. Some users reported that on May 28th they were displayed up to 17 unknown devices that added their accounts to their accounts in the Ring Tax Center as “Device Name”.

The reports quickly became viral at TikTok, and users encouraged others to check their own accounts for similar activities.

In response to the increasing concerns, Ring gave an official explanation in which the reports were rejected as a technical error than as a security violation.

“We are aware of a problem in which information in the control center is inaccurate. This is the result of a backend update, and we are working on solving this. We have no reason to assume that this is the result of the non -authorized access to customer accounts,” said the company.

Ring explained that the backend update had led to the fact that the registration processes of the past appear incorrectly as May 28 and displayed the devices as “device name”. The company emphasized that the problem was purely visual and that the actual non -authorized attempts at access did not represent.

In the incident, however, users' questions about the communication of ring with customers were raised for technical problems. The support pages and the status page of the company showed no mentions of a violation or an incident around May 28th, and software version information for the Ring app, no updates were listed on this date.

Ring has not provided a specific schedule for the full removal of the display problem. The following updates state that the company is still working to fix the backend system that caused the incorrect registration date.

The recent incident is made in the middle of the ongoing efforts of ring to rebuild trust according to previous security and data protection violations. In 2023, Amazon agreed to pay more than 30 million US dollars for the settlement of charges by the Federal Trade Commission, in which both his Alexa language assistant and the ring doorbell cameras were involved.

The ring content of this comparison required the company to pay 5.8 million US dollars for consumer refunds after the FTC subsidiary of Amazon accused the Home Security subsidiary of giving employees and contractors access to private customer videos and maintaining lax security practices that enabled hackers to take control of accounts.